Due to Victoria lock down will be extended for another 7 days, Melbourne warehouse pick up will remain unavailable and show room will still be closed until lock down is released. We will still process online orders and delivery, please expect delay due to this outbreak. Sorry for any inconvenience caused.
Return and Refund Policy
Super Rack offers 7 days cooling off period. Within this time, you can return any products that are bought from Super Rack with any reasons, given that the product is:
- In the original packaging and in original state.
- Unused and completed.
- If the product is returned due to change of mind, we will charge 15% restocking fee.
- Certain types of products, including but not limited to oversized products, if is delivered and needed to send back to us, customer will have to pay for the freight charge if product is returned due to change of mind.
- All refund will be processed via Bank Transfer and usually takes 1 -2 business days.