Return and Refund Policy

Super Rack offers 7 days cooling off period.  Within this time, you can return any products that are bought from Super Rack with any reasons, given that the product is:

  1. in the original packaging and in original state.
  2. unused and completed.

Terms for returning

  • If the product is returned due to change of mind, we will charge 15% restocking fee.
  • Certain types of products, including but not limited to oversized products, if is delivered and needed to send back to us, customer will have to pay for the freight charge if product is returned due to change of mind.
  • All refund will be processed via Bank Transfer and usually takes 1 -2 business days.

For any enquiries, please do not hesitate to contact our customer service via sales@superrack.com.au